Privacy Policy

1. Introduction

At ScaleUp, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information: Includes your name, email address, store details, and payment information, which you provide when connecting an account or using certain features of our service.

Usage Data: Includes browser type, IP address, device information, and usage patterns collected automatically as you interact with our website or applications.

3. How We Use Your Information

We use the personal and usage data we collect for various purposes, including:
• Provide and Maintain Services: We keep our services up and running to ensure a stable, seamless user experience.
• Notify About Changes: We'll inform you of any significant updates, new features, or changes to our offerings.
• Enable Interactive Features: With your permission, we allow you to participate in interactive aspects of our services, such as collaborative tools or special features.
• Offer Customer Support: Your information helps us address any inquiries or issues you may have, enabling quick and effective assistance.
• Improve Our Services: We analyze usage data and feedback to refine existing features, develop new ones, and enhance overall performance.
• Monitor Usage: We track service performance and user engagement to understand what works best and identify areas for optimization.
• Detect and Resolve Technical Issues: We leverage collected data to identify, investigate, and address technical glitches or security concerns, ensuring a safe environment.
• Share News and Offers: Unless you opt out, we may occasionally send you news, promotions, or information about similar goods and services.

4. Data Security

We use appropriate technical and organizational measures (e.g., encryption at rest and in transit, secure server hosting, access controls) to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Your Rights

You may access, correct, or delete your personal information by contacting us.

You can also withdraw consent for processing your data at any time, though doing so may affect your use of certain features.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize you, remember your preferences, and measure campaign effectiveness.

You can manage or disable cookies through your browser settings; however, certain site and app features may become unavailable if you disable cookies.

7. Third-Party Services

We may employ third-party companies to facilitate our services, perform service-related tasks, or assist us in analyzing how our services are used. These third parties may have access to your personal information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for other purposes.

8. Data Sharing and Disclosure

With Google: We integrate with Google services (e.g., Google Ads APIs, etc) to provide essential features such as authentication, campaign management, and analytics. Certain data, including account details and metrics, may be shared with Google solely for these features to function.

With Shopify: If you use our Shopify-related services, we may share relevant store and product data with Shopify to facilitate store operations and improve your experience.

Legal Compliance and Protection: We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

No Data Sale: We do not sell or rent your personal information to third parties for marketing or other purposes without your explicit consent.

9. Retention of Data

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Children's Privacy

Our services are not directed to anyone under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by posting the new policy on our website. Your continued use of our services after any such changes signifies your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about our Privacy Policy or data practices, please contact us at: [email protected]