Contact ScaleUp
Questions about conversion tracking, or something not working the way it should? Here is where to reach us, and which channel gets you an answer fastest.
Before you write
Most tracking questions already have a documented answer, and checking first usually saves a round trip.
- Frequently asked questionsSetup, billing, permissions, and how ScaleUp compares to Shopify's own Google channel.
- Troubleshooting guidesMissing conversions, GCLID not reaching checkout, double counting, and wrong conversion values.
- GlossaryPlain definitions for GCLID, Enhanced Conversions, attribution windows, and related terms.
Who you are writing to
ScaleUp is a small, independent team. Our first product is Google Ads conversion tracking for Shopify stores, and we are building more for Shopify merchants. We are a verified Shopify Partner and a Google Partner. There is no outsourced support desk, so replies come from the people who build the software.
More about ScaleUpWhat we cannot help with here
- Google Ads account, billing, or policy decisions. Those belong to Google Ads support.
- Shopify plan, theme, or checkout questions unrelated to tracking. Shopify support handles those.
- Account data requests through this website. This site has no accounts and stores no merchant data. Sign in through Shopify admin instead.
For how we handle the information you send us, see our privacy policy. Privacy policy